• Open 7 days a week

  • Call us: 855-586-3362

  • Email us: Help@umedoc.com

We'd love to answer any questions you may have

Umedoc Help Center

Start is easy, we are here to answer your questions!

Frequently Asked Questions

Billing & Insurance

1. Why does Umedoc need the credit card after I input my insurance number?

The credit card number is used to verify the patients identity only to reduce chances of fraud and to protect your identity. You won't pay if your insurance information is correct and valid, and pays (minus any copays or deductibles).

2. How does out of state insurance work?

Patients with out-of-state insurance may need to obtain prior authorizations before receiving their medications, and if they need a PA, it can delay the process by up to 72 hours.

3. Does my insurance cover Telemedicine?

Umedoc in most cases is covered by insurance carriers. Please refer to your insurance plan. Medicare & most Medicaid compatible plans are 100% covered.

4. What if I don’t have insurance?

We charge an out of pocket cost per visit is $69. We want our services to be affordable and accessible, and is one of the lowest in the industry.

5. What if I have insurance?

Umedoc will charge your insurance and put a $35 hold on your credit card for 7 days until the process is completed. Your credit card will not be charged if your insurance is valid (minus any applicable deductibles and copay) and the information is correct. If you have any problems, please contact Umedoc customer support.

6. How can I contact Umedoc when I have question about billing and insurance?

Umedoc billing office serves our patients from Monday to Friday, 9 AM to 4 PM EST; Please feel free to contact us if you have any question or concern.

7. Why do we charge the insurance pre-approval hold?

Many insurance policies have started to add more restrictions and limitations for telemedicine coverage in their plans, and we are here to provide the care you need for the maximum coverage. The reason for the $35 insurance pre-approval hold is for providing quick, convenient, and excellent medical service to you while keeping you updated with insurance policies for telemedicine coverage. The charge is applied at the time of appointment, and held during the claim for your appointment being reviewed and processed by your insurance. We will: A: Refund the remaining amount after deducting the copay deductible if any. or B: Charge an additional $34 if your plan does not cover for the telemedicine visit.

Service

1. Can I get my work release after the meeting with the provider?

Yes, Umedoc is able to provide a doctors note and work release for patients, please inform your provider during the meeting, we will get your document done and send it to you.

2. Can Umedoc do school physicals?

Umedoc is not able to provide school physicals since doctors online cannot perform and actual physical exam.

3. Can Umedoc prescribe Controlled Substance?

Umedoc currently does not prescribe any kind of controlled analgesics substance. The only scheduled controlled substances our providers prescribe to patient are anxiety/mental health related controlled substances.

4. Why aren't all providers shown on the front page online?

Every provider has their own schedule. Please feel free to sign up on-demand as needed or create a scheduled visit once you have reviewed their schedule.

Refund

1. What's the refund policy?

Umedoc will refund to patients based on a case by case situation, usually if there is no medical care applicable in the situation.

2. What should I do when I get charged twice for only one completed appointment?

If you get charged twice but only complete one appointment with Umedoc, please check if your follow-up visit (future appointment) has been made. The system will charge the payment from your credit/debit card one day before the future appointment. If you do not require the follow-up visit, simply cancel it and the payment will be refunded fully.

Camera & Microphone

1. How do I allow my camera and microphone to do the medical meeting?

*Note: Right now Umedoc is only compatible with Chrome on Android phones and Safari on Apple products.
*When message prompted, choose Allow camera & mic.
Please Read

Other

1. No show payment for scheduled visit.

Umedoc reserves the right to charge a no show fee. A fee of $14.99 will be assessed for a scheduled visit if you do not attend your visit. These fees are charged to ensure that all medical providers and customers abide by the rules of the platform for the best experience possible for everyone. The no show fee amount can be changed at our discretion in the future.