• Open 7 days a week

  • Call us: 855-586-3362

  • Email us: Help@umedoc.com

We'd love to answer any questions you may have

Umedoc Help Center

Start is easy, we are here to answer your questions!

Frequently Asked Questions

Insurance

1. Why does Umedoc need the credit card after I input my insurance number?

The credit card number is used to verify the patients identity only, you won't pay any amount of money if your insurance information is correct and valid.

2. How does out of state insurance work?

Patients with out-of-state insurance may need to obtain Prior Authorizations before receiving their medications, and if they need a PA, it can delay the process by up to 72 hours.

3. Does my insurance cover Telemedicine?

Umedoc In most cases is covered by insurance carriers. Please refer to your insurance plan. Medicare & Medicaid are 100% covered.

4. What if I don’t have insurance?

The out of pocket cost per visit is $69.

5. What if I have insurance?

Umedoc will charge your insurance and put a $35 hold on your credit card for 7 days until the process is completed. Your credit card will not be charged if your insurance is valid and the information is correct. If you have any problems, please contact Umedoc customer support.

Service

1. Can I get my work release after the meeting with the provider?

Yes, Umedoc is able to provide a doctors note and work release for patients, please inform your provider during the meeting, we will get your document done and send it to you.

2. Can Umedoc do school physicals?

Umedoc is not able to provide school physicals since doctors online cannot perform and actual physical exam.

3. Can Umedoc prescribe Controlled Substance?

Umedoc currently does not prescribe any kind of controlled substance.

4. Why aren't all providers shown on the front page online?

Every provider has their own schedule. Please feel free to sign up on-demand as needed or create a scheduled visit once you have reviewed their schedule.

Refund

1. What's the refund policy?

Umedoc will refund to patients if their cases is out of our assistance.

2. What should I do when I get charged twice for only one completed appointment?

If you get charged twice but only complete one appointment with Umedoc, please check if your follow-up visit (future appointment) has been made. The system will charge the payment from your credit/debit card one day before the future appointment. If you do not require the follow-up visit, simply cancel it and the payment will be refunded fully.

Camera & Microphone

1. How do I allow my camera and microphone to do the medical meeting?

*Note: Right now Umedoc is only compatible with Chrome on Android phones and Safari on Apple products.
*When message prompted, choose Allow camera & mic.
Please Read

Other

1. No show payment for scheduled visit.

Umedoc reserves the right to charge a no show fee. A fee of $14.99 will be assessed for a scheduled visit if you do not attend your visit. These fees are charged to ensure that all medical providers and customers abide by the rules of the platform for the best experience possible for everyone. The no show fee amount can be changed at our discretion in the future.